What does Ravel Insights Inc. do with data delivered or uploaded by a client for the purposes of data processing, analytics or visualization?
All client data will kept confidential and will only be accessed and/or viewed by employees or contractors of Ravel Insights Inc. and solely for the purposes of providing ongoing services to the client. Ravel Insights Inc. will not share, assign, transfer or sell any client data that would be deemed sensitive or confidential.
What information does Ravel Insights Inc. collect?
When you register to use a Ravel Insights Inc. product or service or contact us for support or other offerings, we collect information that identifies you and/or your business. This may include:
- Name
- Company name
- Email address
- Telephone number
- Address
- Country
- IP address
- Mobile Device ID
- Payment/billing information
- Content of customer support communications
Ravel Insights Inc. website
We collect information about how you use our website. This information may be associated with your device or browser. It includes:
- IP address
- Type of browser and device
- Webpage that led you to a Ravel Insights website
- Search terms entered into a search engine which lead you to a Ravel Insights website
- Use and navigation of websites and apps (collected through cookies and similar technologies, or by Ravel Insights' servers when you are logged in to the app or website)
Ravel Insights Inc. product activation and automatic updates
When you activate your Ravel Insights Inc. product or when you initiate updates to the product, we collect information about:
- Your device (manufacturer, model, IP address)
- The Ravel Insights Inc. product (version, date of activation, successful and unsuccessful updates)
Ravel Insights Inc. marketing emails
Emails we send you may include a technology that tells Ravel Insights whether you have received or opened the email, or clicked a link in the email. You can opt out of these emails upon request by contacting info@ravelinsights.com.
Google reCAPTCHA
Ravel Insights Inc.'s websites may implement Google reCAPTCHA Enterprise to help prevent spam and abuse. reCAPTCHA Enterprise collects hardware and software information, such as device and application data, and sends it to Google for purposes of providing, maintaining, and improving reCAPTCHA Enterprise and for general security purposes. This information is not used by Google for personalized advertising. Your use of reCAPTCHA Enterprise is subject to Google's Privacy Policy and Terms of Use.
How does Ravel Insights Inc. use the information it collects, and what are the legal bases for these uses?
Ravel Insights Inc. uses the information we collect for the following purposes:
To fulfill a contract, or take steps linked to a contract:
This is relevant where you register to use a Ravel Insights product or service (whether paid, or as a free trial). This includes:
- Providing you with the Ravel Insights product or service for which you have registered, and any other services or products that you have requested
- Verifying your identity
- Processing payments
- Sending you necessary communications (for example, related to payments or expiration of your subscription)
- Providing customer service or support
As required by Ravel Insights Inc. to conduct our business and pursue our legitimate interests, in particular:
- Providing you with the products or services for which you have registered and any other products and services you have requested
- Analyzing your use and measuring effectiveness of our websites and apps to better understand how they are being used so we can improve them and engage and retain users
- Sending you information about products and services, special offers and similar information
- Analyzing your use of our websites and apps, your content, and your interaction with our communications, to tailor and customize products and services, and marketing communications (where your consent is not required)
- Diagnosing problems
- Detecting, preventing, or otherwise addressing fraud, security or technical issues, as well as protecting against harm to the rights, property or safety of Ravel Insights Inc., our users, or the public
- Conducting surveys and market research about our customers, their interests, the effectiveness of our services or products, and customer satisfaction (unless we need consent to undertake such surveys, in which case we will only do this with your permission)
- Investigating and responding to any comments or complaints that you may send us
- Checking the validity of the sort code, account number and card number you submit if you use a credit or debit card for payment, in order to prevent payment fraud (we use third parties for this – see "Does Ravel Insights Inc. share my information?" below)
- Sharing account information registered under a business email address with employers for account migration purposes
- If we merge with or are acquired by another company, sell a Ravel Insights Inc. product, service, or business unit, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to our advisers and any other prospective purchaser's advisers and will be one of the assets that is transferred to the new owner
- In connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of information in connection with government agency requests, legal process or litigation)
On other occasions where we ask you for consent, we will use the information for the purposes which we explain at that time. Where we rely on consent to process information, you can withdraw your consent to such activities at any time.
Does Ravel Insights Inc. share my information?
Sharing for Fraud Prevention, Safety and Security Purposes
We will share information with companies, organizations or individuals outside of Ravel Insights Inc. if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to detect, prevent, or otherwise address fraud, security or technical issues, as well as to protect against harm to the rights, property or safety of Ravel Insights and our employees, our users, children, or the public as required or permitted by law.
Sharing with Data Processors
We will also share your information with companies that help us run our business by processing information on behalf of Ravel Insights Inc. for the purposes identified above. Such companies include providers of customer support services, payment processing services, fraud monitoring and prevention, email, social media, and other marketing platforms and service providers, and hosting services. We require these companies to protect your information consistent with this Privacy Policy.
Other Information Sharing
Ravel Insights Inc. may also share your information:
- When you agree to the sharing
- When we have a good faith belief that we are required to provide information in response to a subpoena, court order, or other applicable law or legal process, or to respond to an emergency involving the danger of death or serious bodily harm
- If we merge with or are acquired by another company, sell a Ravel Insights Inc. product, service, or business unit, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to our advisers and any prospective purchaser's advisers and will be one of the assets that is transferred to the new owner
We may share or publish aggregate information that doesn't specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our products or services.
Is my information secure?
We employ administrative, technical, and physical security controls where appropriate, such as encryption, 2-step verification, and strict contractual confidentiality obligations for employees and contractors.
Where does Ravel Insights Inc. store my information?
Your personal information and files are stored on Ravel Insights Inc.'s servers and the servers of companies we hire to provide services to us.